Privacy policy

At registration: your name, national ID number, phone number, and physical or ward-level address. For dependants and beneficiaries: their names, relationship to you, and dates of birth. For claims: death certificates, identity documents, and any other document reasonably required to verify a claim.

From agents and coordinators: identity and area-assignment information needed to operate the scheme, and activity such as registrations completed and contributions collected.

To register your membership, calculate your premium, verify and pay claims, generate receipts, and pay agent and coordinator commission accurately. We do not collect information beyond what a specific plan, claim, or role reasonably requires.

Access is role-gated: your registering agent and area coordinators can see your membership record; a claim is visible to the specific stages verifying and approving it; an independent auditor role can review records without being part of day-to-day operations. Staff outside those roles do not have standing access to your file.

Records are held in a secured system with permission checks on every access, not in open spreadsheets or shared folders. Uploaded documents — identity documents, death certificates, and similar — are stored under access controls and served only through an authenticated request, never as a public link.

You can update your next-of-kin and beneficiary details at any time through your agent. You can request a copy of your own membership record, and request correction of inaccurate information, by contacting the national office.

Membership, contribution, and claims records are retained for as long as your policy is active and for a reasonable period after closure, to support any claim, audit, or legal requirement relating to that period.

The FSP4ED Field app is used by agents, coordinators and members. It stores the records you work on so you can keep working without a connection; those copies are kept on the device until they are sent to the national office, and are then removed from the device.

The app asks for permission to use your camera and photo library so you can attach documents, and optionally to unlock the app with your fingerprint or face. Biometric data is handled by your phone and never sent to FSP4ED.

Payments are taken through EcoCash or by card, through the payment providers. FSP4ED receives the payment result and the transaction reference, not your card details.

You can delete your FSP4ED Field sign-in in the app (Profile → Delete my account), or request it by email. The sign-in details are removed; membership, payment and claims records are kept for the legal retention period. Read the delete account page for details.

Questions about this policy, or a request relating to your own data, can be sent to members@fsp4ed.com. Support is available at /support.